Shipping & Delivery

At Zmart Australia, we’re committed to providing you with a seamless shopping experience, including fast and reliable delivery of your purchases. Below are the details of our shipping policy:

• All orders are processed within 0-1 business days and shipped directly from our Melbourne warehouse.
• Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
• Orders placed on weekends or public holidays will be processed on the next business day.

Australia-Wide Shipping

✅ Free Standard Shipping – Available for all orders within Australia.

Shipping Method	Estimated Delivery Time	Cost	Tracking
Standard Shipping	2-6 business days	FREE	Tracking included for orders over $15*
Registered Post	2-6 business days	$4.50	✅ Yes (Tracked)
Express Shipping	1-3 business days	Starting from $5.50	✅ Yes (Tracked)
Same Day Delivery	Same business day (Order before 3 PM)	Calculated at checkout	✅ Yes (Tracked)

⚠️ * Important Notes:

• Orders with a total value of less than $15 may be shipped via an economical untracked service.
• If you require tracking for orders under $15, please select Registered Post at checkout.

📌 Note: Shipping times are estimates and may be affected by external factors such as weather conditions, public holidays, or courier delays.

International Shipping

• International shipping costs are calculated based on the total item weight and the destination country, starting from $5.00 AUD.
• International shipping fees will be displayed at checkout.

To ensure a contactless and efficient delivery, our couriers may provide Authority to Leave (ATL) for your package. This means that if a safe location is available, the courier may leave the parcel at your address without requiring a signature.

If you do not wish for your package to be left unattended, please leave a special instruction or order note in your cart to request a signature on delivery service.

📌 Important:

• Once a package is marked as delivered, Zmart Australia is not responsible for loss or theft.
• If a safe location is unavailable, the courier may leave a notification card or SMS for collection at a local depot or post office. Please ensure your mobile number is valid to receive such notifications.

• Customers are responsible for providing a valid and complete delivery address.
• If an item is returned to us due to an invalid address or non-collection from a courier hub, a $15 restocking fee will be applied.
• Re-delivery requests will incur a $10 handling fee plus additional shipping costs.

• All prices on our online store are in Australian dollars (AUD).
• Prices do not include any import duties, taxes (such as GST/VAT), clearance fees, or other customs-related charges that may be imposed by your country.
• Customers are responsible for checking with their local customs and import authorities regarding additional charges before placing an order.

📌 Please Note:

• To comply with Australian export regulations, we are required to declare the contents and value of the order on the shipping label. This information cannot be altered or hidden.
• Any delays due to customs clearance are beyond our control.

If you have any questions regarding shipping, please feel free to contact our customer support team.