
Click & Collect Service
Collect your order as early as the same day
Collect your order as early as the same day
Click & Collect is a service that allows you to order online and pick up your purchase from our warehouse in Clayton, Melbourne. Please ensure you wait for your “Ready to Collect” Email and SMS before heading to the warehouse. This notification will include information about the collection code and process. Orders placed before 9am are available for same-day collection, while orders placed after 9am will be ready for collection the next day (excludes weekends and public holidays).
An Express Click & Collect service is available for $10. Please contact our online chat team for more details.
Order timing:
Wait for notification: Please wait for the email/SMS indicating that your order is ready before coming to collect it.
Order hold: We hold your Click & Collect orders for 7 days after you receive your collection notification.
Yes—Click & Collect is free for all orders, with no minimum purchase required.
During periods of high demand, such as special events or severe weather conditions, there may be delays with Click & Collect orders. Please wait for the “Ready to Collect” email or SMS before coming to the store. We appreciate your patience as any delay should be brief.
Yes, we offer an Express Click & Collect service for a handling charge of $10. Please contact our online chat team if you require your order immediately.
We hold Click & Collect orders for 7 days after you receive your collection notification. If you need to collect your order after 7 days, please inform our customer service team so that we can extend the hold period.
Yes—family and friends can collect your order for you. They must bring:
Most items are available for Click & Collect, but there are some exceptions. The Click & Collect option will appear on the product pages and at checkout if it is available for your selected items.
If you change your mind and decide to return any items, you can do so at our warehouse for an exchange or refund. Please note that our warehouse cannot process refunds or issue return proof on the spot. Allow 1 business day for our back office to process your refund.