We’ll walk you through fixing most things here or connect you to someone if you need more help.
You can check out your order with Paypal, Mastercard or Visa Card on our website. We do also accept:
If you notice a transaction made to us on your account that you didn’t make, please contact us immediately. So that we can step in and help you to resolve the issue asap.
Yes. Click & Collect service is available.
Simply purchase online, then collect from our warehouse in Clayton, Melbourne (Postcode 3168). For more information. Please refer our Click & Collect service page.
All orders shipped from our warehouse which is located in Clayton, Melbourne (Australia).
Yes, we ship orders worldwide.
For Australian Customers:
If no express shipping service option available on the checkout page, please contact us with your postcode for a quote.
For Overseas Customers:
Once you’ve received your order confirmation email, please allow:
After an order has been shipped, many packages can be tracked online. You can find tracking information in your order details. If you can’t find any information, please fill in the contact us form so that we can step in and help. In the event that you wish to contact the courier delivering your package for additional information, you can find the courier’s contact details below:
We will gladly accept returns within 30 days of receipt. Please read our full return policy for more information.
You may welcome to take any damaged, faulty or wrong products to our warehouse, along with a copy of your tax invoice, for a refund.
If you’re unable to visit a store, please feel free to contact us for a solution.
For more information, read our Returns Policy.